Cessnock City Council initially formed an e-Planning project team setting the foundations for the implementation of the NSW Planning Portal. After 12 months of the using the Portal, full systems integration went into live production yesterday.
The commitment to improving the customers experience was the key focus for Council, and the NSW Planning Portal was to provide a tool that allowed the community, stakeholders and government agencies to work together.
In order to improve efficiencies in relation to Council’s operational needs, CIBIS was engaged in October 2019 as a consultant to develop a middleware solution that supports the integration between the NSW Planning Portal and Council’s operating systems via application programming interfaces (API’s).
Tony Heitmeyer, CIBIS General Manager said “It’s one thing working through planning rules, regulations, determinations and compliance issues, but it’s another to ensure that the various IT systems work together including that from NSW Department of Planning, Industry and Environment (DPIE), Local Government systems and other private enterprise vendors.”
CIBIS successfully worked with Council’s corporate vendor, Civica, and the DPIE to develop the solution. The integration includes the management of documents, lodgement and determination of applications and will also extend to other portal functionality, such as certificates, when further API’s are made available.
Cessnock is the first and only Council to have near real time integration with the NSW Planning Portal via an API and according to Cessnock Council’s Business Support and Customer Relations Manager, Roslyn Ashton, “it will provide significant productivity savings for Council along with further improvements in application processing times”.
CIBIS is now in the process of rolling out the middleware solutions to other Councils using Civica’s Authority Enterprise Application.