Working smarter with Work Allocation and Scheduling tools


Written by: CIBIS, 16 Jan 2018

Imagine allocating significant time to processing a complex application or request (for a loan, customer service / installation, delivery or insurance claim) only to find you’ve missed a critical deadline, or were inadvertently focused on a less important task. You waste valuable time and money, but also lose the opportunity to focus on those tasks that bring you the most benefit.

What if you had access to a tool that allowed you to focus on those things that counted the most? Now that would be smart.

Working smarter can be made more achievable and sustainable when you have access to information that helps you make informed decisions based on proven processes and procedures.

Smarter, is even more tangible when those decisions, processes and procedures can be automated through a set of rules you define. That is where our Work Allocation and Scheduling Engine (WASE) comes into play.

At the most general level, the engine is capable of evaluating a “task” against a set of criteria you can define, and allocating that task to a resource based on rules you also define. The task is placed in a queue for each available resource (you can create as many of these as want). The allocation is done on a “weighted scoring” basis, and allows you to set up rules for the “usual case” or for specific exceptions and over-rides as needed.

This means if you have deadlines to meet and need to factor in resources and priorities, the WASE will prove invaluable. We are in the process of making our WASE a standalone service available by subscription.

The subscription will allow you to save your configuration including rules definitions, attributes, resources and queues. You can then query the WASE and make an informed decision, (either manually or automatically) as to what tasks are assigned to what resources and in what order.

A typical use of the WASE includes staff processing applications (for example development approvals, service or installation requests), scheduled maintenance, inspections, deliveries, etc.

The WASE can be used to allocate your resources to tasks in production, or for research or modelling different resource allocation rules and priorities to see the effect they have on your operations.

The WASE is a generic system, equally applicable to many industries and scenarios. If working smarter is of interest to you, contact CIBIS today about our WASE solution.