Customer Relationship Management (CRM)
Xpect improves the effectiveness of sales and marketing campaigns with extensive customer relationship tools and task scheduling capabilities. It allows you to identify and target your most profitable customers and reward them through personalised loyalty programs.
Who can benefit from using CRM software?
Any business looking to engage with their customers, build up customer profiles and target their marketing accordingly will benefit from a CRM system which stores all the information in the one system. Xpect is different from standard CRM software packages as it offers additional integrated modules including an integrated web content manager, shopping cart and accounting system. Learn more about Xpect »
Benefits of Xpect CRM include:
By using Xpect you will have a complete picture of your customer (or prospect) in one system without re-keying details. Plus you can offer them so much more, quickly, easily and effectively:
- Contact details
- Record all contact made and by whom – phone, email, attachments sent
- Memberships and loyalty schemes
- Mailing lists – email newsletters
- Track what they bought, when and how much they paid
- Track which pages they view on your website
- Make them special offers/ restricted access to webpages
- Invite them to events and process event registration
- Offer them forums, blogs, polls, surveys, competitions and track their responses
- Allow them to post images, news and events on your website (optional)
- Use campaigns and call centre functionality to market your products and services
Contact us today to arrange a demonstration and find out more about pricing. Be surprised at what you can get for so little!