Overview
For too long, small to medium enterprises, have had to settle for second best when it has come to accessing hardware, network and general infrastructure services. How often have you found yourself asking (more probably yelling) “I just want the damn thing to work…”? And when the problem was eventually sorted out how confident were you that it was actually fixed and wouldn’t occur again just at the worst possible moment. Let alone have any documentation that might explain what happened or help in the future.
The ability to provide the superior level of customer service that our clients expect cannot be done by using junior and inexperienced personnel. Our clients don’t want some inexperienced person trying to solve a significant and complex problem for them in the middle of the night, they don’t’ want to make endless phone calls or get uninformed advice. They want access to experienced, focused professionals who fix their problem.
CIBIS have a highly skilled team of engineers who have for many years been managing the hosting environments that some of Australia’s biggest companies rely on. Our Infrastructure Services team offer the same level of service to our small and medium customers that we deliver to our largest customers.
Our Infrastructure Services include:
- Level 3 support and supplementary services for IT departments
- Managed services including hosting (both traditional and emerging)
- Design and consulting (e.g. system, networks, security, audit)
- System, network and software procurement, supply, installation and configuration
- Ongoing maintenance and support
CIBIS have developed operational procedures, processes and documentation that enable us to ensure that when you have an emergency that we’ll be there, you’ll know why, you’ll know how much it’s costing you, the problem will get fixed and you’ll know what happened.
CIBIS have also developed detailed procedures and processes for testing and documenting your ICT environment so that these documents can become an integral part of your compliance, performance and risk management strategy. We understand the increased importance of governance in ICT and we are well positioned to provide advice and support in this area.
If you’d like to know more about how our Infrastructure Services can help your organisation and receive our checklist of areas you should be prepared for please click here.
