Ipera Communications

Ipera Communications is a telecommunications carrier and managed service provider that provides innovative solutions to business IT and networking. Ipera has been combining IP networks, hosted services and tailored managed business systems since 2000. Ipera Communications product and services include network services, managed hosting services, licensing and advanced managed services.

Challenge

Ipera Communications has a requirement of a complex billing model whilst offering flexibility to Ipera customers. A sophisticated Customer Relationship Management (CRM) and Accounting tool was required to address the specific needs of a growth company focused on providing high levels of customer service.

Solution

Ipera Communications chose Xpect from CIBIS - an intelligent, adaptable and fully-integrated business solution that enables rapid response. A complete customer relationship management solution allows Ipera to understand customers, leading to improvements in business processes that impact on a customer’s experience.